I had just decided to spend a lot of money with Best Buy that I would have ordinarily spent at the Apple Store and on Amazon combined, but for both convenience's sake and because I liked Best Buy, I decided to spend the money with them.
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To be clear, everything both the iPad Pro and the accessories for separate reasons with different culprits arrived (too) late for what I had to do on Monday. I ordered it specifically with the idea that it would be here on Friday and needed the iPad Pro at least prior to Monday for reasons that I can't (and won't) go into here.As a result, and as a result of research I did for my upcoming book, The Commonwealth of Self-Interest, I know the logistics/delivery system like the back(end) of my hand. I have been a devout Amazon buyer for years and was a very early Prime subscriber.These are, for the most part, somewhat high-ticket items. B&W PX Wireless Headset - Best Buy Online Purchase No.Various USB-C adapters - Best Buy Online Purchase No.Apple Pencil 2 - Best Buy Online Purchase No.Smart Folio Keyboard for iPad Pro 12.9" - Best Buy Online Purchase No.iMac 27" (best available in store) - Store visit No.Kwikset Kevo 2 Smart lock - Store visit No.Ring Video Doorbell 2 - Store visit No.Here are the purchases and how I purchased them. They did what they had to do with me, and I presume other customers, given their continued success in the face of Amazon.Īlso: Best Buy acquires GreatCall for $800 million, adds 900,000 paying customers, subscriptions The rest - the delightful part - is a bonus, not an absolute continuous necessity. First rule of customer engagement club is to keep the ordinary, ordinary - meaning minimally make it easy to fulfill the utilitarian reasons that the customer is shopping with you. My experience with them had always been at least pleasant if not terribly exceptional. They made these moves ahead of the retail electronics market in general and thus managed to survive - and while I won't say they've grown a lot - their revenues have been consistent for over a decade at around $40 billion a year, and they've maintained 1,509 stores (according to ). To facilitate that, they wisely became an Apple products provider.
I also liked it for its foresight in revamping the entire chain around clearly dialed in smart home and smart "work" digital tech rather than just be a computer store. 1 reason to go to a store or in fact to shop with a company at all. I liked it for its convenience, which is the No. To be honest, I do most of my shopping via Amazon for tech, and they have never given me a reason to not continue to do it with them, but Best Buy has always been my go to retailer on tech. For that reason, I've been a customer of Best Buy for as long as I've known it exists. Those of you who know me know that I'm a bit of a geek when it comes to tech, and I tend to be an early adopter, which at some level means that I'm willing to buy and try anything I think will be cool and that I can make up a use case for. This post is also kind of sad for me to write. Also: Best Cyber Monday 2018 deals: Business Bargain Hunter's top picks
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