The safety of our clients will always be a priority and we will attend immediately in case it arises. The rest of her friends asked to finish the activity and they were offered to take them to the hotel or Hospital privately as well as to do a second tour at the following time at no extra cost, which they decided to stay and do the activity again. The security and evacuation protocol was carried out according to the standards and protocols, giving notice to his hotel (Nobu) having direct communication with the General Manager who was notified immediately of the accident. on the conditions and evolution of your cousin. Our paramedic was always informed by the hospital. The accident occurred in a curve where she lost control, due to the type of fall, the injuries that she presented occurred and the response of the first aid as well as the arrival of the paramedics and ambulance were immediately in where our staff supported the evacuation of your cousin to be attended as soon as possible.
your cousin had practically covered 40% of the route and was in the second group that were traveling at a lower speed, the rest of your friends were in the first group driving at a higher speed. Each guide explains to his group the operation of the vehicles in detail and there are always guides who divide the group for experts and beginners.
That day it was Tony who gave very clear instructions and we always ask all the details about the knowledge or the experience of using the 4x4 vehicles. First of all, we are very sorry for the situation that occurred with your cousin, our staff always before each tour offers a talk about the care and rules which are very marked and published in our facilities.
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